Новость компании

JASMiND delivers a knowledge management solution for belorussian telecommunication provider Velcom to support operator's strategy to improve customer care quality and optimize customer care procedures.

JASMiND kisks off the delivery of knowledge management and e-learning solutions for Moscow based telecommunications service provider MGTS. These solutions are delivered within a project of new call center deployment and customer care procedures enhancements.

JASMiND participates in a project to deliver solution to support sales and customer care processes based on modern web technologies for telecommunication provider Tele2 Russia. JASMiND provides project and requirements management services.

JASMiND delivered E-learning and quality management solution for 10 european companies within a Tele2 Europe group. Centralized solution provides al required functions to create training materials, schedule training classes and deliver them as well as functions to conrol training results and quality. Users of the solution are company customer care specialists and local taining services providers.

JASMiND delivered consultancy services for corporate and self-care portal design for Rusian telecommunications provider MTT. New portal design will provide convergent approach for clents' self-care functions.

JASMiND participates in Enterprise Data Warehouse solution delivery project for one of the largest cell operators in Russia playing roles of business analysis consultants, defining technical requirements and ETL procedures and supporting testing, acceptance and production launch activities.

 JASMiND has successfully delivered phase 2 of the Knowledge Management project for one of the leading cell operators in Russia. Phase 2 extended solution functionality, enhanced the information integration on CSR/CCR single view screen to improve effectiveness of information use and provided access to remote regional CSRs and delaers to KM solution.

JASMiND has signed a solution delivery agreement with one of the leading telecommunications provider in Europe (with presence in 10 European countries) for E-learning management solution. Learning planning and scheduling, training and tests courses delivery as well as results analysis business processes will be automated. Solution allows also training materials development and management (SCORM format). Multilanguage will be supported for 10 european countries within single distributed solution environment.

JASMiND participates in several projects to support and extend functionality of OSS solutions (based on NetCracker OSS platform) for telecommunication providers in Russia. Scope of work includes information model and functionality configuration, integration interfaces development and data migration.

Jasmind attends "Recepies of call center optimisation" conference, held by CNEWS and delivers a speachon knowledege management in Call Ceters. View the Russian version of the presentation.