Knowledge Management

Modern business environment changes quite fast therefore one should be able to make decisions fast based on available knowledge and expertise. It means that business knowledge in a format of documents, instructions and real experiense notes is a critical resource for effective operations of any company. It often happens that only a small fraction of business knowledge is formally structured and managed. The rest of knowledge is not formalised and individual specialists are only knowledge carriers and owners regardless the business importance and vitality of these knowledge.

At the same time business knowledge can be structured, formalised and managed. It can be kept complete, up-to-date and with controlled integrity. Collecting the knowledge, updating it and building relationships between "objects" of knowledge and company business processes is a process taking time and consuming resources of the company. Nevertheless quite often it's a key process defining effectiveness of company operations and management decisions. There are numerous examples when companies experienced serious business problems when key specialists leave the company and no formal knowledge if transfered and left. And quite often it is very difficult to recover. Knowledge management as a corporate approach helps to avoid such problems.

Corporate knowledge management contributes to the overall "Company IQ".

«Company IQ is determinded to the extent how corporate IT infrastructure can provide access to the information, collective use and management of the information. Isolated applications and data - even if the are best of all - can solve only local problems but can not solve integrated operational tasks of the corporation». Steve Hakel, Richard Nolan. «Wireline management: how use IT to transform the business».

First step on this way is to implement knowledge management procedures and tools to automate these procedures. It should stimulate owners of knowledge to formalize it in a corporate solution, represent it in a usable and understandable way and link knowledge items between each other and to business processes.

Major corporate benefits related to knowledge management solution implementation are:

•        Personnel better understands corporate strategic goals and tactical tasks
•        Information exchange and relationships between specialists and departments is improved
•        Improved "Corporate IQ"
•        Significantly reduced efforts to find and learn relevant knowledge
•        Improved usability of the knowledge
•        Improved decision making process (faster and more objective)
•        Competitive advantage of the company due to effective use of the information by company specialists
•        Improved corporate products/services delivery
•        Personnel motivation thru corporate knowledge management and HR procedures correlation.

JASMiND iQ - is an EKM (Enterprise Knowledge Managment) solution which supports all aspects of knowledge management processes and which enables the organization to use corresponding benefits as it is described above.

Major JASMIND iQ solution functional components which enable knowledge management functions are:

•        Knowledge items collection interface with personnel motivation mechanizms enabled
•        Knowledge management interface (find, use, update, link to other knowledge items)
•        Knowledge integrity and access rights control
•        Configurable user interface for different type of users
•        Integration layer which allows interaction with other corporate applications (e.g. CRM) and automatic data collection sources.

JASMiND has a unique experience of consultancy and implementation projects of knowledge management processes and solutions. We propose optimal approach for knowledge management projects management which consists of the following major tasks:

•        Define knowledge management areas to be automated based on corporate priorities
•        Knowledge model definition
•        Definition of knowledge management procedure
•        Pilot implementation and focus groups with end-users
•        Final solution implementation
•        Migration of existing knowledge into JASMiND iQ solution
•        Production launch
•        iQ solution support.