JASMiND iQ for IT department

 Knowledge Management at IT department

Normally IT department of any large or medium size organization solves the problem of IT configuration management from the viewpoint of server and user computers administration (access rights and standard setting for OS). Nevertheless if company uses enterprise software solutions to support business processes (for instance, ERP, SCM, Financial systems, CRM, Billing or specific services platforms) and these solutions are normally integrated to each other (directly or thru mediation bus), it often happens that the following questions appear which need to be addressed:

• How to describe IT services (which IT resources are used to provide specific IT services for internal users and company clients)?
• How to deswcribe configuration elements (complicated integration configurations between different solutions of different vendors) related to support specific IT services?
• How to control and manage processes related to changes of IT services and configurations (hardware, system and applications software, integration adapters)? For instance, what happens if patch to solution A is applied which is integrated to solution B and C?
• How to build the methodology of unit and integration testing for complex integrated solutions and manage activities related to these efforts?

Sometimes answering to these questions is subject to experise of particular specialist or estimation of the vendor. Therefore risks are obvious that expert (e.g. administrator of particular application) does not take into account all aspects of the configuration and integration (since there is no formal configuration description) or does not consider it as an area of responsibility (or simply left the company?). Same way the vendor does not take the responsibility over overall integrated configuration where other parts and adapters may belong to other vendor. That causes significant time delays and require additional costs in order to cover possible risks analysing the change and configuration from scratch or to recover from problems appered due to inappropriate configuration change in production environment.

JASMiND iQ solution for IT Configuration Management

JASMiND iQ IT Configuration Management solution allows to solve issues mentioned above by building configurable model of IT configurations, services and resources, consolidation operational and reference information (objects, attributes, statuses, links, business rules, references to external documents, etc.) and configuration of order management processes around IT configurations changes(IT services lifecycle processes support, e.g. change management, notification, escalation, etc.)

JASMiND iQ IT Configuration Management solution benefits are:

•         Reduction of operations costs due to appropriate information management, simplification of planning and control procedures, tasks stauses and responsible staff control
•         Standard IT procedures implementation via forced corporate change management workflow
•         Reduction of costs related to urgent technical issues resolution during configuration management, missed deadlines, additional budgets required to cover urgent works, etc.

JASMiND iQ IT Configuration Management solution major functional benefits:

•         Configurable data model: configurations, services, logical entities, (e.g. applications, modules, integration adapters), hardware, related documents (e.g. SLAs, procedures, etc.)
•         Configurable links between objects and references to external objects (e.g. documents, diagrams, etc.)
•         Hierarchy and multifactor search
•         Busienss processes automation via order management engine: add, change, delete (e.g. deploy new hardware, change IT service, decommission application, etc.)
•         Orders and objects statuses control
•         Naming conventions
•         Notification and escalation (email, SMS)
•         Graphical representation: links, topology, time diagrams, interactive diagrams
•         Reporting engine
•         Configurable roles and access rights