Jasmind attends "Recepies of call center optimisation" conference.

Inquira has released iConnect for Siebel Contact Center, an enterprise knowledge solution that integrates with Oracle Siebel Contact Center desktop. iConnect for Siebel Contact Center offers service agents one-click access to InQuira's complete knowledge management capabilities to expedite responses to customer inquiries and improve the quality of customer care. Via KMWorld

Bridgeline Software, a developer of SaaS-based Web application management software, has unveiled a new offering to its suite of Web solutions. iAPPS Rapid Site is said to enable organizations to deploy public Web sites, intranets, portals or other Web applications in five weeks. Via KMWorld

Attensity Group has announced Attensity Cloud, a new product addition to Attensity's semantic analysis application suite. The company says the offering has been designed to allow organizations to monitor, analyze and respond to social media together with internal customer conversations in e-mail, surveys and CRM systems. Powered by Radian6, a social media monitoring platform for marketing, communications and customer professionals, Attensity Cloud allows real-time active monitoring of social media to identify trends, influencers and sentiment.

NewsGator has released the latest version of its enterprise social computing platform, Social Sites 3.0, which offers new capabilities for tracking colleagues' status, streamlining cross-community knowledge sharing and discovering in-house subject matter experts. Built into Microsoft Office SharePoint Server 2007, these features help NewsGator Social Sites transform content, activity and connections into social knowledge for business. Via KMWorld

Active Endpoints today announced ActiveVOS 7.0, a new release of its business process management suite. ActiveVOS 7.0 delivers what Active Endpoints says is a complete and innovative system for modeling, testing, deploying, running and managing business process applications that include both system and human tasks. Via KMWorld