iQ for Customer Care Departments

JASMiND offers several solutions to automate customer care functions of such companies as banks, insurance organizations, large retail networks, airlines, state organizations, large autodealers, etc.

JASMiND solutions are built to address business users' needs and allow achieving the following results:

• Raise the quality of customer care
• Raise customer loyalty
• Reduce customer care costs
• Raise revenues from services and products offered to customers
• Build the operational and analytical reporting system to control customer care effectiveness.

Customer Relationship Management (CRM)

JASMiND solutions contain full set of CRM-functions, including: integrated customer care representative workplace, customer requests registration and processing, sales activities management (as well as up- and cross-sale activities support), perform surveys and marketing events support, etc.

CRM solution is built on top of the Knowledge Management solution. As a result, all information required for customer care is kept in a single information warehouse and can be effectively searched and used. Information can be enriched by dynamic data from financial systems, billing platforms and other systems integrated via JASMiND integration platform which is a part of the solution.

Customer Requests Management

JASMiND solutions allow full cycle of customer requests processing (questions, recommendations, complains, claims etc.). Solution information model is flexible and allows extension without programming. Requests processing lifecycle can be modeled via workflow / order management tools of the solution. Users and customers notification system helps to arrange relevant notification and escalation procedures thru different communication channels.

Both solutions (CRM and Customer Requests Management) can work in geographically distributed environment and provide controlled access for different types of corporate users, partners, dealers and customers themselves. Integral part of the solutions is a configurable system of operational and analytical reporting which allows to control customer care effectives.