Company News
21-07-2010
JASMiND participates in a project to deliver solution to support sales and customer care processes based on modern web technologies for telecommunication provider Tele2 Russia. JASMiND provides project and requirements management services.
21-07-2010
JASMiND delivered E-learning and quality management solution for 10 european companies within a Tele2 Europe group. Centralized solution provides al required functions to create training materials, schedule training classes and deliver them as well as functions to conrol training results and quality. Users of the solution are company customer care specialists and local taining services providers.
01-07-2010
JASMiND delivered consultancy services for corporate and self-care portal design for Rusian telecommunications provider MTT. New portal design will provide convergent approach for clents' self-care functions.
08-02-2010
JASMiND participates in Enterprise Data Warehouse solution delivery project for one of the largest cell operators in Russia playing roles of business analysis consultants, defining technical requirements and ETL procedures and supporting testing, acceptance and production launch activities.
25-12-2009
JASMiND has successfully delivered phase 2 of the Knowledge Management project for one of the leading cell operators in Russia. Phase 2 extended solution functionality, enhanced the information integration on CSR/CCR single view screen to improve effectiveness of information use and provided access to remote regional CSRs and delaers to KM solution.
25-12-2009
JASMiND has signed a solution delivery agreement with one of the leading telecommunications provider in Europe (with presence in 10 European countries) for E-learning management solution. Learning planning and scheduling, training and tests courses delivery as well as results analysis business processes will be automated. Solution allows also training materials development and management (SCORM format). Multilanguage will be supported for 10 european countries within single distributed solution environment.
02-11-2009
JASMiND participates in several projects to support and extend functionality of OSS solutions (based on NetCracker OSS platform) for telecommunication providers in Russia. Scope of work includes information model and functionality configuration, integration interfaces development and data migration.
24-06-2009
Jasmind attends "Recepies of call center optimisation" conference, held by CNEWS and delivers a speachon knowledege management in Call Ceters. View the Russian version of the presentation.
24-06-2009
Jasmind attends first series of Call Cater Guru Webcats. And delivers a speach on using EGC(Employee Generated Content) in Call Centers. View the Russian version of the webcast.
15-05-2009
Jasmind Consulting announces availability of two new corporate solutions based on Jasmind iQ knowledge management platform. Jasmind iQ for Customer Care Departments is a complete solution for business process automation in customer care. Jasmind iQ for Top Management is a dashboard solution built to present complex KPIs and scorecards in actionable and easy-to-use format.
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